Spring Health, a leading New York City–based mental health provider, recently announced the appointment of Arielle Mortimer as its new Chief Operating Officer (COO). Mortimer is a seasoned operations leader with extensive experience scaling consumer-focused businesses, and her arrival marks a new chapter in Spring Health mental health leadership. This strategic hire reflects Spring Health’s dedication to operational efficiency, expanding care options, and meeting the increasing demand for accessible, high-quality mental health services.
Arielle Mortimer’s Journey to Spring Health
Mortimer’s career spans multiple industries, from large-scale events to direct-to-consumer e-commerce, and more recently, health and wellness, particularly women’s health and skincare. Before joining Spring Health, she was COO at Heyday, a modern skincare company, and previously served as Senior Vice President of Operations at Kindbody, a women’s wellness company offering IVF, egg freezing, and fertility services.
In a recent interview, Mortimer shared how her diverse background prepares her for her new role within Spring Health mental health leadership. “My focus has always been on delivering an amazing customer, client, or patient experience with incredible efficiency,” she said. “This aligns perfectly with Spring Health’s mission to provide accessible and personalized mental health care.”
About Spring Health: Pioneering Mental Health Solutions
Spring Health partners with employers and health plans to deliver comprehensive mental health solutions designed to improve access, outcomes, and cost-efficiency. Serving over 4,500 clients—including General Mills, Bain, and Instacart—Spring Health has rapidly grown, recently raising $71 million to reach a $2.5 billion valuation.
As a key figure in Spring Health mental health leadership, Mortimer inherits the responsibility of maintaining this momentum while optimizing operational effectiveness to meet increasing demand.
Driving Profitability and Sustainable Growth
One of Mortimer’s top priorities is to ensure that Spring Health’s growth is both profitable and sustainable. “For us, it’s really about opening access to mental health care in a way that is sustainable for the future,” she explained. “I approach operations logically and strategically, focusing on the initiatives that will have the biggest impact first.”
This focus on profitability is central to the new era of Spring Health mental health leadership—balancing rapid expansion with maintaining a high standard of care and operational efficiency.
Technology as a Catalyst for Scaling Care
Mortimer emphasizes that technology will be critical in scaling Spring Health’s services while preserving personalized care. “There’s a sweet spot between personalized, human touch and leveraging technology to enhance efficiency,” she said.
As part of Spring Health mental health leadership, Mortimer plans to integrate advanced tools and AI innovations to streamline provider onboarding, improve customer support, and optimize day-to-day operations. This will enable clinicians and staff to focus more on patient care and less on administrative burdens.
Expanding In-Person and Diverse Care Modalities
Although Spring Health has made its mark with digital care, expanding in-person options is a priority under the new Spring Health mental health leadership team. Mortimer shared, “We want to grow our provider network and offer more access to different types of care, including in-person interactions.”
This expansion aims to better serve patients who benefit from a hybrid model of virtual and face-to-face care, ultimately improving outcomes and satisfaction.
Addressing Growth Challenges Amidst High Demand
Last year, Spring Health grew over 400% year-over-year, presenting both exciting opportunities and operational challenges. “Meeting this huge demand efficiently is a challenge I find exciting as part of Spring Health mental health leadership,” Mortimer remarked.
Scaling operations to meet growing demand while maintaining personalized, effective care is a major focus area for Mortimer and the leadership team.
Strategic Partnerships to Enhance Offerings
Strategic partnerships have been a hallmark of Spring Health’s growth strategy. Mortimer indicated that partnerships will continue to play an essential role in enhancing service offerings and meeting customer needs.
“We rigorously evaluate partnerships to ensure they strengthen what our customers are asking for,” Mortimer noted, reflecting the collaborative approach of Spring Health leadership.
Tackling the Clinician Shortage with Innovation and Support
A nationwide shortage of mental health clinicians poses challenges for all providers. Spring Health is addressing this by building a diverse provider network, including coaches alongside traditional therapists.
“We focus on connecting the right provider with the right patient quickly,” Mortimer said. “Supporting and fulfilling our providers is key to retention and attracting new talent, a top priority for Spring Health mental health leadership.”
Compensation alignment and job satisfaction remain central pillars of this effort to foster a sustainable, thriving provider community.
Looking Ahead: The Future of Spring Health Mental Health Leadership
With Arielle Mortimer at the helm of operations, mental health leadership is poised to drive sustainable growth while maintaining exceptional patient care. By blending technology and human connection, expanding care modalities, and supporting providers, Spring Health aims to make mental health services more accessible and effective than ever.
As the mental health landscape evolves, the new leadership team’s strategic vision will be vital in helping Spring Health meet the growing needs of employers, health plans, and patients nationwide.
