Mount Laurel, NJ — Array Behavioral Care, a virtual psychiatry and therapy provider, has recently initiated significant telehealth behavioral health restructuring, laying off at least 10% of its workforce. This move, announced at the end of November 2023, reflects the company’s efforts to refine its operations and scale responsibly under new management and investors.
Telehealth Behavioral Health Restructuring to Streamline Operations
The recent layoffs impacted roles primarily in payer relations, sales, and client relations, all key areas critical to maintaining business sustainability in a competitive virtual care market. A company representative stated these decisions were part of a broader telehealth behavioral health effort aimed at “enhancing operational excellence, enabling responsible growth, and ensuring Array’s continued commitment to delivering quality, timely behavioral health care.”
Such restructuring aligns with industry trends where providers streamline operations after rapid pandemic-fueled expansion to build more sustainable business models.
Leadership Changes Highlight the Depth of Telehealth Behavioral Health Restructuring
The telehealth behavioral health restructuring is accompanied by a major leadership overhaul. In September 2023, Array Behavioral Care appointed Shannon Werb as CEO, Dr. Sara Gotheridge as Chief Medical Officer, and Ben Schlang as Chief Financial Officer. These new executives arrived shortly after Array’s $25 million funding round led by CVS Health Ventures in January 2023.
Array also introduced new roles like Chief Information Officer and Chief Medical Officer over the past year, reinforcing the company’s strategic focus on clinical quality and technology integration — key components in any telehealth behavioral health plan.
Contrasting Visions Reflect the Challenges of Telehealth Behavioral Health Restructuring
The company’s former CEO, Geoffrey Boyce, expressed optimism about Array’s growth trajectory following the funding round, citing its nearly 25-year history and refined clinical model as competitive advantages in telehealth behavioral health.
However, current CEO Shannon Werb took a more cautious stance, emphasizing that the restructuring is necessary to integrate high- and low-acuity services effectively across a nationwide platform. He highlighted that this “not a small feat” and will continue through 2024 to centralize operations and standardize processes.
Workforce Impact of Telehealth Behavioral Health
The restructuring at Array Behavioral Care led to a reduction in staff, focusing on critical roles like payer relations, sales, and client relations. These changes, while difficult, are designed to support the company’s long-term goals for scalable growth and quality care delivery.
Moving Forward with Telehealth Behavioral Health
As part of its ongoing restructuring, Array is actively recruiting for a new Chief Operating Officer to replace Shawn Ball, who left in November 2023 for Brave Health. Leadership changes continue to shape the company’s path as it invests in technology, people, and processes to build a more scalable virtual mental health platform.
Industry-Wide Implications of Telehealth Behavioral Health Restructuring
Array’s recent restructuring highlights broader trends in the telehealth behavioral health sector, where rapid growth is giving way to consolidation and operational refinement. Providers must balance scaling with quality care delivery, technology integration, and workforce management—core challenges that make telehealth behavioral health essential for sustainable success.
