Transcarent, a digital health platform serving self-insured employers and their employees, has introduced a new behavioral health service offering both virtual and in-person care options. The goal is ambitious: to reduce the wait time for members seeking mental health care and get them into therapy appointments within three business days of request. This is a significant improvement compared to the national average. According to the Massachusetts-focused Association for Behavioral Healthcare, the typical wait for an initial mental health assessment is 10 weeks. Transcarent’s service aims to break that cycle of delay and deliver care when it’s needed most—marking a major step forward in behavioral health access improvement.
How Transcarent Accelerates Behavioral Health Access Improvement
Dr. Jeff Dobro, Transcarent’s chief innovation officer, explained the company’s three-pronged strategy for behavioral health access improvement:
- Upstream Identification: Members are paired with dedicated health guides who proactively identify behavioral health needs early on. This helps detect challenges before they become acute and directs members to appropriate resources promptly.
- Personalized Care Plans: Through comprehensive intake assessments, each member receives a tailored care plan from the start. This ensures they are matched with the right type of care—whether coaching, therapy, or medication management—without delay.
- Operational Efficiencies: Behavioral health providers integrate their calendars with Transcarent’s platform in real time, allowing members to schedule appointments with just one click. This approach eliminates outdated directories and inefficient back-and-forth scheduling that can prolong wait times.
Dobro highlighted, “Gone are the days of ‘ghost networks’ with incorrect provider info or lengthy appointment scheduling. Members now directly book with the right provider instantly.” This seamless scheduling is a critical element of behavioral health access improvement.
24/7 Physician Access and Digital Support Tools
Transcarent also offers around-the-clock physician chat access, with a promise that members can connect with a provider within 60 seconds. These physicians can assess behavioral health concerns and bring a psychiatrist into the conversation if needed to provide medication evaluations and prescriptions.
Beyond live care, members have access to on-demand digital tools for resiliency and cognitive behavioral therapy, as well as medication management resources, supporting their mental health between appointments. These tools further support behavioral health access improvement by providing convenient self-service options.
A Rapidly Growing Company with Bold Plans
Founded by Livongo veteran Glen Tullman, Transcarent operates on a fully at-risk model, working closely with self-insured employers and their employees to offer integrated care solutions. Since emerging from stealth in 2021, the company has expanded from everyday care into musculoskeletal, surgery, oncology, and now behavioral health services.
Earlier this year, Transcarent raised $200 million in Series C funding, bringing total capital raised to nearly $300 million. This funding fuels their mission to simplify access to comprehensive care through a single platform, making behavioral health access improvement a core priority.
“We’ve streamlined the member experience and created one single point of access for all health and care needs,” Dobro said. “Through dynamic intake assessments, we guide members to personalized care plans and match them to the right providers, removing barriers and saving time, money, and frustration.”
Future Expansion of Behavioral Health Offerings
Looking ahead, Transcarent plans to build more partnerships with inpatient facilities, broadening access to substance use disorder treatment, psychiatric care, and eating disorder programs. The company is also working to deliver more condition-specific care and expand its substance use disorder services in both outpatient and inpatient settings.
These efforts will further behavioral health access improvement by providing a more comprehensive continuum of care for members with complex needs.
Why Behavioral Health Access Improvement Matters for Employers and Employees
For self-insured employers, behavioral health is a growing priority, with mental health-related conditions impacting workforce productivity and wellbeing. Transcarent’s service tackles one of the biggest obstacles: lengthy wait times and difficult scheduling. By making access faster and care more personalized, employers can better support employees’ mental health needs—demonstrating the real-world impact of behavioral health access improvement.
For employees, the ability to schedule appointments quickly, connect with a provider anytime, and access digital tools helps ensure they get timely, effective care without unnecessary delays or hassle.
Conclusion
Transcarent’s new behavioral health service represents a meaningful step forward in behavioral health access improvement for self-insured employer populations. With technology-driven efficiencies, proactive care navigation, and comprehensive service options, the company is reshaping how behavioral health care is delivered—making it faster, easier, and more personalized for those who need it most.
If you’re looking for a solution that prioritizes behavioral health access improvement, Transcarent’s approach offers an innovative path forward, ensuring members receive care when it matters most.
