Resilience Lab, a New York City-based hybrid mental health company, is accelerating its growth by expanding its footprint into Pennsylvania and Massachusetts. This move brings its total presence to five states and further establishes the company as a major outpatient mental health provider in the Northeast.
Founded in July 2019 by CEO Marc Goldberg and Chief Clinical Officer Christine Carville, Resilience Lab has quickly grown from a small startup to a healthcare provider with more than 250 employees, including over 200 licensed clinicians. This represents a remarkable growth trajectory, especially given the nationwide shortage of mental health providers. The company’s focus on scaling as an outpatient mental health provider positions it well to meet increasing demand for accessible, high-quality therapy.
Why Pennsylvania and Massachusetts?
The choice to expand into Pennsylvania and Massachusetts reflects Resilience Lab’s mission to improve mental health access in high-need areas. Combined, these two states have approximately 20 million residents, with Pennsylvania ranking as the fifth-largest state in the U.S. By entering these markets, Resilience Lab is stepping into regions with substantial populations facing gaps in behavioral health services.
A critical part of Resilience Lab’s expansion as an outpatient mental health provider involves establishing in-network contracts with major insurers. The company has secured agreements with UnitedHealthcare in both new states and is pursuing additional partnerships to broaden its reach. These payer relationships are key to making therapy more affordable and accessible to a wider range of patients.
Addressing the Clinician Shortage with University Partnerships
Resilience Lab is tackling the nationwide clinician shortage by partnering with universities in the states it serves. These collaborations help the company recruit new graduates and train them through its in-house educational arm, the Resilience Institute. The institute offers continuing education courses that provide certification and help clinicians adapt to the company’s team-based care model.
By investing in workforce development, Resilience Lab ensures a steady pipeline of qualified professionals who can deliver consistent, quality care. This approach is central to their strategy as an outpatient mental health provider focused on sustainable growth and improved patient outcomes.
Technology and Team-Based Care at the Core
Resilience Lab’s proprietary technology platform plays a crucial role in enabling the company to operate efficiently and scale quickly as an outpatient mental health provider. By automating administrative tasks such as scheduling and billing, therapists can dedicate more time to direct patient care. The platform also supports team-based collaboration, enhancing communication among care providers.
This integration of technology and clinical expertise allows Resilience Lab to deliver a seamless hybrid model combining in-office visits with telehealth services. This flexibility increases access to care, meeting the needs of diverse patient populations across multiple states.
Commitment to Measurement-Based Care
In June, Resilience Lab partnered with Boston-based Mirah to integrate measurement-based care into its clinical workflows. This collaboration enhances the company’s ability to track treatment outcomes, adjust care plans in real time, and provide evidence-based care. As an outpatient mental health provider, Resilience Lab’s focus on measurable results strengthens its relationship with payers and ensures higher quality care for patients.
Looking Ahead: Scaling with Quality and Purpose
Resilience Lab projects that it will employ 500 people within the next year, nearly doubling its current workforce. This ambitious growth plan reflects the company’s confidence in its scalable, technology-driven care model and its ability to meet the increasing demand for mental health services.
As an outpatient mental health provider, Resilience Lab is redefining how therapy is delivered by focusing on access, affordability, quality, and accountability. Its expansions into Pennsylvania and Massachusetts are just the latest steps in a broader effort to build a comprehensive mental health care network that serves patients across multiple states.
